Support Center

Yes, fully. Capture, storage, pipeline qualification, and export work offline. Perfect for exhibition halls with limited connectivity. Sync with your CRM once you're back online.

Contacts, voice notes, card photos and catalogs are stored in a local SQLite database on your iPhone. PikScan collects zero data: nothing is sent to our servers. The app is privacy-first and designed to support GDPR requirements. You own your data.

No. PikScan is an iPhone (iOS) app available on the App Store. It is not available on Android at this time.

Most cloud scanners sync cards to a vendor server, require an account, and need internet to finish the workflow. PikScan keeps prep, scan, qualification and follow-up on your iPhone, then exports to your CRM when you decide. OCR runs on the device. Contacts stay in a local SQLite database, not on a third-party cloud.

Offline is not a data-loss risk. Settings → DATA: export a .pikscan JSON or a full .pikscan.zip anytime. The app also launches a periodic backup reminder on an interval you choose. Save the file locally (Files / On My iPhone) or to your own iCloud Drive as a static archive you own: not a PikScan cloud. Restore inside the app at any time, by merge or full replace. Free: max 10 contacts per backup. Pro: unlimited.

Yes. From the Scan tab, use More options → Document scanner for auto edge detection, manual crop, result orientation and a clean white-background card image before OCR.

When creating or editing an event, pick an optional ambiance color. It tints the event in the list and on the calendar alongside appointments, reminders, samples and planned exhibitor visits.

Settings → Emails: customize built-in templates (welcome, sample, quote, validation) or add your own. Choose the writing language independently of the app interface. Send from the contact profile with one tap.

On a contact typed as Supplier, open the detail page and add a catalog by link (website, Drive…), PDF file or photos: with an optional custom name. Files stay on your device: PikScan does not upload them.

Go to Settings → Create my card, fill in your profile and photo. Add optional WhatsApp, WeChat, address and location. Show the card in landscape mode: another PikScan user can scan the vCard QR from the Scan tab to add you as a prospect.

Open the Scanner tab, choose "Scan trade show QR badge," and frame the code on the badge. PikScan automatically extracts vCard details, LinkedIn links, email, and phone: alongside OCR scanning of paper cards.

Native Excel (.xlsx), JSON, vCard (.vcf), ICS calendar (Excel or ICS), .pikscan backup, Salesforce, HubSpot, Odoo, Pipedrive, and custom formats. Full multi-CRM export is included in PikScan Pro: ideal for syncing contacts right after the show.

From the app: Settings → Upgrade to Pro to subscribe, or "Restore purchases" after changing devices. A 7-day free trial is offered to eligible new users.

Manage from your Apple account (Settings → Subscriptions). Cancellation takes effect at the end of the current period, with no immediate loss of Pro access.

No, never. PikScan collects no data during app use. Everything is stored exclusively on your phone, offline. We have no access, no copy, and no server for your contacts: including backup files you choose to share elsewhere.

Settings → My data → Delete all data. This is permanent and entirely local: PikScan holds no copy, because no data is ever sent to our servers.

Yes. The app UI is available in French, English, German, Spanish, Italian, Portuguese, Dutch, Chinese (Simplified) and Arabic. OCR focuses on major Latin-script languages for international cards. When in doubt, verify and correct extracted fields before export: this ensures CRM data quality.

Yes. If WhatsApp or WeChat numbers are stored on the contact profile, use the quick-action buttons to open the conversation directly from PikScan.

Each rep uses PikScan on their device. With Pro, export to a shared CRM to centralize leads. Pipeline and calendar enable structured post-show follow-up: turn cards into qualified opportunities.